Terms & Conditions
To help you read and understand these Terms, we’ve set out definitions of some key terms below: “Customer” means the person or entity who registers to use the Ignite Service by creating a Ignite account. If an individual creates an account on behalf of their employer, then the employer will be deemed to be the Customer, and will be bound by these Terms. “Authorised User” means any person or entity that a Customer authorises to use the Ignite Service on its behalf. This includes the Primary Admin (as nominated by the Customer) and other employees and personnel of the Customer who are authorised to use the Ignite Services on the Customer’s behalf, but also includes support partners and other third parties with whom a Customer shares its Ignite account details (and for whose conduct the Customer is responsible). “We” or “Ignite” means Ignite Solutions and any of our related companies. “Ignite Service” means Ignite’s point of sale and inventory management products and services, and any features, technologies or functionality provided by those products or services, offered by us from time to time, including the Ignite Register and Ignite POS iOS applications (“Apps”) and ignitehq.io (“Website”). Your use of the Ignite Service will also be subject to any allowances and/or limits that apply to the Ignite plan which you’ve purchased. “You” means the Customer and (where the context permits) includes any Authorised Users.
You must be 18 years or older in order to access and use the Ignite Services. You agree to provide true, accurate, current and complete account information, and to maintain and promptly update your account information in order to ensure that it remains true, accurate, current and complete. We will use that information to contact you from time to time (including by sending you notices as required by these Terms relating to, for example, suspension of your account or changes to your plan), so it’s important that you keep all of your contact details, and those of your Primary Admin and other Authorised Users, up to date.
Use of your account
Ignite grants you a limited, non-exclusive, non-transferable, revocable licence to use the Ignite Services (subject to your account type) for the purposes of with the Customer’s business and in accordance with these Terms. You are responsible for any conduct or activity undertaken in your account (whether online or by calling our contact centre), including any changes made, and the input or modification of or access to any data or information in your account, by any of your Authorised Users. In particular, our primary point of contact with you will be your nominated Primary Admin, who will be considered as authorised by you to make changes, give instructions and receive notices on your behalf.
(a) you are an Authorised User using or accessing the Ignite Services for the benefit of a Customer, then you are responsible for ensuring you have the right to do so from the relevant Customer (including all necessary authorisations to access, amend or remove data, or make changes to the Customer’s account); or (b) you are a Customer, then you are responsible for authorising use or access of the Ignite Services by any Authorised User and will indemnify Ignite against any claims or loss relating to any Authorised User’s use of or access to your account. We will have no responsibility to anyone other than the Customer, and the Ignite Services and these Terms are intended solely for the benefit of the Customer and not for any Authorised User(s).
Cancellation of accounts
We can cancel or suspend your account at any time on written notice to you. Such termination will be effective at the end of your then-current paid-up subscription period. We may also cancel or suspend your account immediately if, in our sole discretion: you have committed a material or persistent breach of these Terms or any other terms applying to your use of the Ignite Services; we consider that provision of the Ignite Services, or use of them, in your territory or jurisdiction will or is likely to breach any applicable law; we decide to withdraw the Ignite Services from your territory or jurisdiction altogether; or you fail to comply with any limits or restrictions (eg, on the number of users, registers or transactions) applicable to your Ignite plan. You are entitled to cancel your account with Ignite at any time. You may cancel your account by following the prompts when you are logged into your account through the Apps or the Website. If you cancel your account before the end of your current paid up month or year, your cancellation will take effect immediately and you will not be entitled to any refund of Fees paid in advance (unless we agree otherwise). If your account is cancelled, your account will be deactivated and all of your rights granted under these Terms will immediately come to an end (except to the extent that it is necessary for them to continue in respect of our ongoing storage of your data up to the date of permanent deletion). We are not liable for any loss or damage following, or as a result of, cancellation of your account, and it is your responsibility to ensure that any content or data which you require is exported, backed-up or replicated before cancellation.
Fees and taxes
The fees charged for use of the Ignite Services are set out on the Website (or as notified to you in the case of some exclusive plans) (“Fees”) and are subject to change. We can change the Fees, and/or introduce new pricing packages and terms, at any time by giving you 30 days’ prior notice (by email to your Primary Admin or by displaying a message the next time you use the Ignite Services). The new Fees or pricing/package terms will apply to you from expiry of that notice, unless you choose to cancel your account before the changes take effect. Also, the new Fees will apply to you immediately if you choose to change your plan/package (or if you reactivate your plan after cancellation). Fees are charged in advance on a monthly or annual basis and are non-refundable, including if you only use part of a month or year’s subscription for the Ignite Services. Unless required by law, we will not provide refunds in connection with the Ignite Services. A valid credit card number is required for paying all Fees. If you are late in paying any Fees, we may charge a late fee of the greater of USD 20 (excluding GST, if any) or up to 1.5% of the unpaid Fees. If you are carrying out a free trial of the Ignite Services (as offered on the Website or the Apps), the free trial will begin on the day that your account is opened and end of the published trial period. If you wish to continue to use the Ignite Services at the end of the free trial period, you will need to provide valid credit card details (unless you choose to use any free Ignite Services which we may offer from time to time). If you choose not to continue with the Ignite Services, then your account (and all data associated with it) will be deleted after the end of your free trial. Data will be deleted after 30 days following the end of your free trial, unless we’re required to retain it for longer under applicable law. All Fees are exclusive of all taxes, and you are responsible for any taxes that may arise. You indemnify and hold Ignite harmless against any claims by any tax authority for any underpayment of any sales, use, goods and services, value added or other tax or levy, and any penalties and/or interest. If you are required to withhold or deduct tax from the Fees, you will pay Ignite such additional amounts as are necessary to ensure receipt of the full amount which would have been received but for the deduction. If you are located outside of Saudi Arabia, then payment of your Fees could incur additional bank fees at the discretion of your bank. Bank fees may be charged for currency conversion and international settlement; and your charge may still be subject to additional fees even if you are being charged by Ignite in your local currency. If your credit card statement charge differs from your Ignite invoice, please contact your bank in the first instance. Ignite is not liable for any additional bank transaction fees that may be charged. You may upgrade or downgrade your account at any time You may upgrade or downgrade your account (for example, from Advanced to Pro, or from Pro to Basic) at any time by following the prompts when you are logged into your account. The upgrade or downgrade will become effective immediately. If you downgrade your account, no refunds will be paid in respect of any unused portion of any higher account offering. If you upgrade your account, the balance already paid for the rest of the term will be credited to your account. We will then immediately charge your credit card for any net amount due as a result of the upgrade and your account renewal date will be reset to the next available billing day. Downgrading your account may cause the loss of content, features, or capacity of your account, and reduce the number of registers, users and/or transactions you can use or process. If you choose to downgrade your account, Ignite does not accept any liability for the resulting loss of data, content, features or capacity.
Plan Limits and reasonable use
The Ignite Service is available in a range of packages/plans, giving you options including in relation to the number of outlets, registers and users you can have, the number and total value of transactions you can process on the Ignite Service and the features and services you have access to, and the Fee you pay, as described on our Website from time to time (or as notified to you, in the case of some exclusive plans). We may update those plan limits at any time (eg, by increasing, reducing or removing limits) by updating the plan descriptions on our Website (or as notified to you, in the case of some exclusive plans). You’ll be expected to comply with the updated plan limits from the next time you use the Ignite Service. You agree that we may use information generated by your use of the Services (eg, transaction volume and revenue) for the purposes of determining the most appropriate plan and pricing for you. We may ask you to upgrade your Ignite account to a new plan if you exceed the limits that apply to your plan at any time. We also reserve the right to suspend or restrict your account or your use of the Ignite Service, or disable any third party integrations you have, where we believe that your use isn’t fair or reasonable or that it may cause degradation of the Ignite Services to other users. This includes circumstances where your use (or integration of your account with a third party) is creating a security or availability risk for Ignite or our other customers, is impacting (or may impact) the stability or performance of our systems, or is requiring disproportionate resource to deliver (eg, in terms of storage or processing requirements, support requests or helpdesk queries). If you’re using a free plan, then in addition to the other terms and conditions set out in these Terms, there are some other conditions that apply to you: Free plans are subject to published maximum usage period (which may change from time to time). After the published maximum usage period, you may be asked if you want to cancel your account or upgrade to a paid plan. If you don’t use or log in to your Ignite account for six (6) months, then we may treat your account as “inactive” and permanently delete your account (and all data associated with it) on 30 days’ notice to you. Ignite Services are provided “as is” The Ignite Services are provided on an “as is” and “as available” basis, and your use of them is at your sole risk. In particular, it is your sole responsibility to ensure that your use of the Ignite Services complies with any laws or regulations applicable to you and your business, and allows you to meet any legal obligations you might have. Such laws might include requirements regarding the retention or storage location of accounting, taxation and/or transaction records. We make no representation or warranty regarding your ability to comply with laws applicable to you when you use the Ignite Service. We will try to promptly address (during normal business hours) all technical issues that arise in connection with the Ignite Services. We do not warrant that: (a) the Ignite Services will meet your specific requirements; (b) the Ignite Services will be uninterrupted, timely, secure, or error-free; (c) the Ignite Services will be accurate or reliable; (d) the quality of any products, services, information, or other material purchased or obtained by you through the Ignite Services will meet your expectations; or (e) any errors in the Ignite Services will be corrected. You acknowledge that Ignite may use third party suppliers to provide hardware, software, networking, connectivity, storage and other technology in order to provide the Ignite Services. The acts and omissions of those third party suppliers may be outside of Ignite’s control, and Ignite does not accept any liability for any loss or damage suffered as a result of any act or omission of any third party supplier, save as otherwise expressly set out in the Agreement or in writing between the parties. On behalf of itself and such third party suppliers, Ignite excludes any other warranties that may be implied or otherwise apply under statute or other applicable law, to the maximum extent permitted by law. From time to time, we may add, make changes to or remove altogether features or functionality of the Ignite Services. If you’re using an App, you may need to install a new or updated version before you can receive the benefit of those changes. We may also decide to cease providing all or some of the Ignite Services at any time, and nothing in these Terms is to be taken as a guarantee that the Apps or any Ignite Services will always be available, either in its current form or at all, or that we will support, maintain or continue to offer the Ignite Services, or the Apps or any version of them. Our liability is limited To the maximum extent permitted by law, Ignite shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, business, goodwill, use, data or other intangible losses (even if Ignite has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the Service (in whole or in part) or any technical malfunctions; (b) the cost of procurement of substitute goods and services; (c) unauthorised access to, or alteration of, your communications or data; (d) statements or conduct of any third party regarding the Ignite Services; or (e) any other matter relating to the Ignite Services. In any case, Ignite’s maximum aggregate liability under or in connection with these Terms or your use of the Ignite Services is limited to the amount of Fees paid by you in the past 12 months. You are responsible for your use of the Ignite Service and you indemnify us You are responsible for all activity that results from use of the Ignite Services through your account. You are responsible for maintaining the security of your account and password. Ignite will not be liable for any loss or damage that may result from any failure to keep User names and passwords secure. You indemnify Ignite against all forms of liability, actions, proceedings, demands, costs, charges and expenses which Ignite may incur or suffer as a result of use of the Ignite Services through your account or as a result of your failure to comply with these Terms.
No malicious or illegal use
You must not: (a) use the Ignite Services in any unlawful manner (or if use of the Ignite Services would cause you to breach any law or regulation applicable to you), for any unlawful or fraudulent purpose, or in any manner inconsistent with these Terms; (b) infringe our intellectual property rights or those of any third party in relation to your use of the Ignite Services; (c) transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Ignite Services; (d) use the Ignite Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; (e) collect or harvest any information or data from the Ignite Services or our systems or attempt to decipher any transmissions to or from the servers running any Ignite Services; (f) disclose or distribute information relating to another User of the Ignite Services to any third party, or use any other User’s information for any marketing purposes unless you have that User’s express permission to do so; or (g) access or register User logins via bots or other automated methods.
Reasonable use policy
You agree to use the Ignite Services in a reasonable way (including, to avoid doubt, if you have subscribed for an ‘unlimited’ account). If we determine that your use of the Ignite Services is not reasonable or that your use is causing degraded performance of the Ignite Services for you or for other Users, we may impose limits on your use of the Ignite Services. Where possible, we will endeavour to give you at least 24 hours prior notice and request that your usage is reduced before imposing any limits. Limits on your use of the Ignite Services may include (but are not limited to) the quantities and volumes of the following parameters, per retailer: (a) storage required to host and backup retailer data; (b) sales transactions per calendar month; (c) API (application programming interface) calls per five (5) minute period; (d) page views per five (5) minute period; (e) bandwidth usage per twenty four (24) hour period; (f) support tickets opened per calendar month; or (g) outlets, registers, users, products and customers.
You agree that Ignite owns all of the intellectual property rights existing in the Ignite Services. You agree not to challenge or do anything inconsistent with such ownership. You may not publish or use Ignite’s brand, branding or logos except with Ignite’s prior written consent. You grant Ignite a royalty-free, irrevocable, perpetual licence to use for our business purposes (including for product improvement, research and development, data analytics and other legitimate commercial purposes) information and/or data collected by Ignite through your use of the Ignite Services (provided that we aggregate or anonymise any information or data which you have submitted or inputted into the Services that we process on your behalf). Other than this right, Ignite claims no intellectual property rights in relation to the information or content you input into the Ignite Services. You may provide us with comments, feedback or suggestions on Ignite Services, and you agree that we will be free to use, modify and incorporate such suggestions without any obligation to you.
We will maintain appropriate technical and organizational measures to protect the security of the data or content that you input into the Ignite Services. You are responsible for complying with all applicable data protection laws in respect of your use of the Ignite Services and with regard to any instructions you issue to Ignite with regard to the processing of personal data you provide to Ignite through the Services. In particular, you must ensure you have properly informed and obtained all necessary rights, authorizations or consents from any end-users, consumers, personnel or other individuals to whom the data relates, to enable Ignite to lawfully access their personal data under these Terms and to process their personal data outside of their country of residence. You shall not provide (nor permit any User to provide) any Sensitive Data to Ignite. For the purpose of these Terms, “Sensitive Data” shall mean data revealing a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetics, biometrics, health data, data about sex life or sexual orientation, or data about criminal convictions and offences.
Third Party Integration Partners
You acknowledge that in the provision of certain optional features and services, Ignite, on receipt of instructions from you, may be required to transfer certain data held in your Ignite account to, and otherwise interact with, third party partners who provide services that you have elected to integrate with the Ignite Services (“Third Party Integration Partners”). For a current list of our Third Party Integration Partners, see here. You agree that if and to the extent such data transfer occurs, it is on your express election and instruction by virtue of you agreeing to use the Third Party Integration Partner’s services. You are solely responsible for compliance with all applicable laws (including applicable data protection laws) in respect of the transfer of the data by Ignite to the Third Party Integration Partner, and for entering into separate contractual agreements with the Third Party Integration Partner. Ignite is in no way liable for the provision of the services or the handling and processing of any data by the Third Party Integration Partner. For the avoidance of doubt, such third parties are not Ignite’s subprocessors for data protection purposes.
On expiry or termination of these Terms, or upon cancellation of your account, the data submitted by you to the Ignite Services will be deleted after 30 days, unless applicable laws or regulations require Ignite to retain the data for a longer period. To the extent that we continue to hold the data, it shall be securely isolated and protected from further processing except to the extent required by applicable law.
If there is a dispute between the parties in relation to these Terms (or any previous version of them), either party must give the other party notice of the nature and details of the dispute, and neither party will commence any court or arbitration proceedings until the procedure described in this section has been complied with. Within ten (10) business days of receipt of the notice of dispute, senior managers of the parties shall meet to endeavour to resolve the dispute. If the dispute is not resolved within twenty (20) business days of receipt of the notice of dispute, either party may by notice to the other party refer the dispute to mediation. If the dispute is not resolved within twenty (20) Business Days of receipt of the notice of dispute, either party may by notice to the other party refer the dispute to mediation. The mediation will be in Saudi Arabia and conducted under the laws of Kingdom of Saudi Arabia. IIf the dispute cannot be resolved through mediation, then either party may refer the dispute to binding arbitration. The arbitration will be in Saudi Arabia, and the results of the arbitration shall be non-appealable and binding on both parties.